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The Midtown Express Philosophy |
Our mission is to build an industry leading organization that provides the highest quality and customer service to the in-home fulfillment services sector through a professional, reliable, skilled and motivated workforce. |
Employee Model |
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All technicians are employees of the company |
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All technicians are background screened, pre-employment drug tested and required to have and maintain a clean driving record |
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All technicians are uniformed and outfitted with a full complement of the latest tools |
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All technicians are members of IBEW Local 3 and receive union benefits package |
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Company Owned Fleet |
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Our fleet of over 250 vehicles is comprised of late model company owned vehicles |
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Our ongoing relationship with a major fleet leasing and procurement company gives us the flexibility to add vehicles quickly to our fleet as requirements change |
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Each truck is outfitted with ladders, beacon systems, tools and safety equipment |
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Our in-house garage facilities and regular preventative maintenence programs ensure the reliability of our vehicles to minimize down time |
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Ongoing Training & Quality Control |
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Quality control training and monitoring |
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Training is held on site at our corporate training facility and includes: |
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Broadband high speed data/cable modem installations |
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Digital and VoIP telephone installations |
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Each technician is on a training progression schedule to become a "Triple Play" tech |
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Midtown Express utilizes dedicated corporate and field QC resources to monitor and track individual QC results |
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Corporate Field Support |
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Fleet maintenance and procurement program |
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Uniform and tool issuance |
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Tool calibration and testing |
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Corporate Quality Control personnel to support local personnel |
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Inventory system |
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Training compliance |
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Midtown Express, LLC. • 56-17 58th Street • Maspeth, NY 11378 |